We’re in this together.
Your Success is our goal.
You are the most important link in the supply chain. Building a strong partnership is good for both of us. We’re in it for the long haul. If you are, too, we invite you to join the Fetch network.
SIGN UP FOR CARRIER NETWORK
Fetch has three goals for our carrier partners:
Keep you moving. Keep you safe.
Keep you well-compensated for the great work you do every day.
Contact Us:
Fetch Freight supports our drivers.
If YOU NEED ANYTHING, call us at 1-800-376-1365.
Do what you
do best. We’ll
handle the rest.
As a valued Fetch partner, we want every journey with us to be as easy as possible. Our team is at the ready with the support and resources you need.
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24-Hour Dispatch and Driver Services
If you have an issue on the road, call us immediately at 1-800-376-1365. We’ll quickly get you back on track. For non-urgent concerns, call us or email us at DriverServices@FetchFreight.com.
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Designated Driver Advocate
Having a single point of contact streamlines communication for everyone. The more we know about your operation, the better equipped we are to address and resolve any problems effectively.
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Fuel Advance
We understand it takes money to make money. Call us to get fueled up.
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Quick Pay & Standard Payment Options
We offer Quick Pay within 48 hours of delivery, via ACH, with only 4% fee, as well as Standard Payment within 30 days with no fees.
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Simple Carrier Registration
Click here for our user-friendly sign-up form. In most cases, your information will auto-populate and setup will be complete within five minutes.
What Our Carriers Say:
A Roundup of Google Reviews
Google Review:
“As a new carrier Fetch Freight trusted us in transporting freight safely and delivering on time. They are professional in executing their job function but most of all they are transparent. I have had the pleasure of working with Eric Garcia, very professional and dedicated in giving us good paying loads.”
CHAYIL WAY
Google Review:
“Awesome company to work with! As a dispatcher I can definitely appreciate this level of service.”
Stacey Thompson
Google Review:
“Louis Baxley has made our first time working with Fetch Freight a great experience. He is easygoing, professional, and communicative. We very much look forward to working with him again in the future. 10/10 would highly recommend working with them. 🤗”
Bidkar Velasquez
Google Review:
“State to State Expedited Cargo Services, Inc. will haul for Fetch Freight anytime. Brokers are easy to work with, decent paying loads and their account payables department are very helpful and kind.”
Neftaly Reyes
Google Review:
“This Company is great to deal with and very honest .. the broker Brett is great he keeps me with good paying loads and consistent loads”
Tationas Hayden
Google Review:
“Professional, communicative, and transparent are the qualities that define broker Louis in y'alls facility. They are understanding of current market rates for carriers and are on-top of getting any needs addressed in-transit. 10/10 ! P.S. Send us more loads LOL we'll happily work with y'all again!”
Southern Duo Express LLC
Google Review:
“Fetch Freight was a delight to work with. Their rates are very fair, and customer service is excellent (shout out to Chris Ryan) for his amazing assistance with all our freight needs.”
Monique Moffitt
FAQ
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Is Fetch Freight a broker or a carrier?
Fetch Freight is a broker.
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Do you hire Owner-Operators?
Yes, we contract with owner-operators.
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Who can I speak to about payments?
Contact Accounts Payable at AP@fetchfreight.com or call 659-202-0450 to talk with an Accounts Payable representative.
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How can I get in contact with Fetch Freight?
Call us at 1.800.376.1365 or email us at driverservices@fetchfreight.com.
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What are your payment terms for carriers? How and when can I expect to receive payment?
Payment terms are Net 30 days from the invoice received date. We also offer QuickPay at a 4% fee. QuickPay typically takes 1-2 business days to process, and payments are issued via ACH.
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Do you offer any fuel or mileage reimbursement programs for carriers?
Fuel advances are available upon request at a 4% fee. To qualify for fuel advances a carrier must have an active MC for one year and move a minimum of three loads with Fetch Freight.
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How do you handle disputes or issues that may arise during the transportation process?
We handle any disputes or issues on a case-by-case basis. Contact your account representative with any issues.
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What is your process for onboarding new carriers and establishing a working relationship with them?
Our carriers are very important to us, and we’re eager to get each new relationship off to a strong start. Onboarding begins with a comprehensive vetting process. Prospective carriers are encouraged to sign up for the Fetch Network here.
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How do you communicate with carriers regarding pickup, delivery, and any changes or updates to the shipment?
We are available 24/7 by phone or email. Changes to load requirements will be communicated in real-time to drivers and dispatchers assigned to each load. Reach out to your account representative with any issues, questions, or concerns.
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What technology or systems do you use to track and monitor shipments?
We use MacroPoint and TextLocate to track and monitor shipments.
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How do you handle the documentation and paperwork required for each shipment?
Paperwork for each shipment is handled by Accounts Payable. Please contact ap@fetchfreight.com with specific questions or concerns.
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Are there any specific geographic regions or routes that you primarily operate in?
We ship in and out of the Continental United States as well as parts of Canada.
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How do you handle situations where a shipment requires additional services, such as loading/unloading or storage?
We can offer lumper advances to drivers through EFS codes or rate confirmation reimbursements upon request with a valid receipt.
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Are there any specific environmental or sustainability initiatives that carriers need to comply with?
Fetch Freight strongly encourages all carriers to participate in our SmartWay efforts. Contact your account representative to facilitate your SmartWay registration with the EPA.
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How do you evaluate and assess the performance of carriers, and what criteria do you use for ongoing partnerships?
Carriers are evaluated on the following criteria:
– On-time pick-up and delivery metrics
– If volume commitments are honored
– Verification of dispatch ETA and location
– Willingness to comply with GPS tracking
– Accuracy of paperwork
– Invoicing on a timely basis
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Have an unresolved issue?
If you have an unresolved issue, you can escalate by sending an email to us at escalations@fetchfreight.com.